Privacy Policy

Welcome to Toto Tembo Safaris. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website (tototembosafaris.com) and our services.

 

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you use our services:

 

Full name

Email address

Phone number

Mailing address

Payment information (e.g., credit card details)

Passport and travel details (where applicable)

1.2 Non-Personal Information

We also collect non-personal data such as:

 

Browser type and version

IP address

Geolocation data

Device information

Referring website URLs

2. How We Use Your Information

Your data is used for the following purposes:

 

To provide and manage our services

To process bookings and payments

To respond to inquiries and provide customer support

To improve our website and user experience

To comply with legal and regulatory requirements

To send promotional offers (only with your consent)

3. Legal Basis for Processing Data (GDPR)

We process your personal data based on the following legal grounds:

 

Consent: When you provide consent for specific purposes.

Contractual Necessity: To fulfill a booking or service request.

Legitimate Interests: For fraud prevention, analytics, and improving our services.

Legal Obligations: To comply with laws and regulations.

4. Your Rights Under GDPR

If you are located in the EU, you have the following rights:

 

The right to access your data.

The right to correct inaccurate information.

The right to request data deletion (Right to Be Forgotten).

The right to restrict data processing.

The right to data portability.

The right to object to data processing for marketing purposes.

The right to lodge a complaint with a supervisory authority.

5. Your Rights Under CCPA

If you are a California resident, you have the following rights:

 

The right to know what personal data we collect and how we use it.

The right to request deletion of your personal information.

The right to opt-out of the sale of personal information.

The right to non-discrimination for exercising CCPA rights.

To exercise these rights, please contact us at info@tototembosafaris.com.

 

6. How We Protect Your Data

We implement the following security measures to protect your data:

 

Data encryption (SSL/TLS).

Secure payment processing.

Access control and authentication.

Regular security audits and updates.

7. Third-Party Sharing

We do not sell your personal information. However, we may share data with:

 

Service providers (e.g., payment processors, hosting services).

Government authorities (where legally required).

Partners for travel bookings (only when necessary).

8. Use of Cookies

We use cookies to enhance your experience. By using our site, you consent to our cookie policy.

 

Essential Cookies: Necessary for website functionality.

Analytical Cookies: To analyze website traffic.

Marketing Cookies: To display relevant advertisements.

9. Children’s Privacy

Our services are not directed to children under 13 years old, and we do not knowingly collect their data.

 

10. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy. Changes will be posted on this page with the updated effective date.

 

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

 

Email: info@tototembosafaris.com

Phone: +254 721 538 586

Website: tototembosafaris.com